Genesis HealthCare Careers
Guest Services Specialist (Full Time)
RESPONSIBILITIES/ACCOUNTABILITIES: 1. Puts Customer Service First: Ensures that customers and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals' needs and rights. 2. Promotes Guest Services involvement based on the needs and interests of the patient/resident. 3. Provides input into the design of events, offerings and activities and assists in the planning of Guest Services opportunities. 4. Demonstrates the ability to plan and organize daily tasks and schedule. 5. Encourages social interaction through recreation - leisure opportunities. 6. Facilitates Guest Services programs based on patient/resident interests, preferences and life history. 7. Facilitates group and individual activities in all component areas, e.g., physical, cognitive, social, spiritual, creative, wellness, sensory, community, and service. a. Facilitate Guest Services activities for individuals of all cognitive and physical abilities. b. Motivates and engage residents/patients during activities. 8. Facilitates scheduled activities as assigned in a timely manner. 9. Determines and provides resources and supplies to support patients/residents involvement in independent pursuits based on needs, interests, and requests. 10. Facilitates scheduled individual interventions to identified patients/residents based on needs, interests and preferences. 11. Accurately completes assigned documentation in a timely manner per policy. 12. Participates in the formulation and follow through of the patient/resident care plan. Assists in the organization, maintenance and storage of the Guest Services department supplies. 13. Effectively communicates with other staff, patients/residents, families, and visitors. 14. Assists in transporting patients/residents to and from Guest Services programs and locations. 15. Integrates the Genesis Core Values into everyday behavior. 16. Attends and participates in continuing education/in-service opportunities. 17. Performs other duties as requested.
Position Type: Full Time
Req ID: 297323
Center Name: Cumberland Village Center